Returns Policy
Returns and order support
Find guidance on reporting damaged goods, incorrect items or any order issues with the Snatex team.
Overview
A simple, fair returns process
Snatex Wholesale supplies trade and business customers across the UK. If an order arrives damaged, incorrect, or with a fault, our team is ready to help. This page outlines how to report an issue and what to expect from our support process.
All returns are subject to product condition and prior approval. Please contact us before sending any goods back to the warehouse.
Damaged goods
If your order arrives damaged, contact Snatex as soon as possible with your order details and supporting images. We aim to resolve damage reports within 48 hours of delivery.
Incorrect orders
If you receive the wrong product or quantity, contact our support team with your order number, the product details and a short description of the issue.
Support Process
How to request support
Four quick steps to get your issue resolved.
Step 1
Prepare your order number
Locate your Snatex order number from your confirmation email or trade dashboard.
Step 2
Take photos if goods are damaged
Clear images of the damaged item and outer packaging help us resolve issues quickly.
Step 3
Contact Snatex
Reach out by email at sales@snatex.co.uk or call 01922 311 080 within 48 hours of delivery.
Step 4
Wait for support response
Our team will review and confirm next steps — replacement, credit or collection — as quickly as possible.