Question 1

Do I need an account to view prices?

Accepted Answer

Yes — wholesale prices are visible only after you login to an approved trade account.

Question 2

Who can register for a trade account?

Accepted Answer

Retailers, pound shops, discount stores, market traders, online sellers and other UK trade buyers can register.

Question 3

How long does account approval take?

Accepted Answer

Most accounts are reviewed within one to two working days after submitting your business details.

Question 4

Why are prices hidden?

Accepted Answer

We display trade-only pricing. To protect those rates, prices appear after you login with an approved account.

Question 5

Are prices trade-only?

Accepted Answer

Yes, all listed prices on the Snatex platform are wholesale trade prices for approved business customers.

Question 6

Do prices include VAT?

Accepted Answer

Prices are shown ex VAT. VAT is applied at the checkout in line with HMRC rules.

Question 7

Is there a minimum order quantity?

Accepted Answer

Each product lists its case quantity and MOQ. Most lines are sold by the case.

Question 8

Can I order online?

Accepted Answer

Yes, approved trade accounts can place orders online through the Snatex website.

Question 9

Can I change my order after placing it?

Accepted Answer

Contact the team as soon as possible on 01922 311 080. Changes are possible before dispatch.

Question 10

Do you deliver across the UK?

Accepted Answer

Yes — we deliver to trade customers across mainland UK from our West Midlands warehouse.

Question 11

When is free delivery available?

Accepted Answer

Free UK delivery is available on orders over £500 ex VAT.

Question 12

How can I track my order?

Accepted Answer

Once dispatched, you will receive tracking details. You can also use our Track Order page.

Question 13

What is your return window?

Accepted Answer

Eligible returns can be raised within 14 days of delivery, subject to product condition.

Question 14

What if my order arrives damaged?

Accepted Answer

Report damage within 48 hours of delivery with photos so the team can resolve it quickly.

Question 15

Are there restocking fees?

Accepted Answer

Standard returns may be subject to a restocking fee. Faulty or damaged items are exempt.

Frequently asked questions

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